Shipping policy
Made to Order
Every YE London piece is thoughtfully handmade to order, especially for you. As each piece is made individually, please allow 2–10 working days for your order to be made, carefully prepared and dispatched.
Working days exclude weekends and UK bank holidays.
Once your order is on its way, you'll receive a dispatch confirmation email with tracking details so you can follow its journey.
UK Delivery
- Standard Delivery: Free on orders over £100.
- Next Working Day Delivery: £5.
UK orders typically arrive within 1–2 working days after dispatch.
All UK deliveries require a signature upon receipt.
Please note that Next Working Day Delivery applies once your order has been made and dispatched. It does not shorten the production timeframe.
European Delivery
We currently offer delivery to the following European countries:
Belgium, Germany, Greece, Ireland, Italy, Portugal and Spain.
Shipping costs are calculated at checkout based on your delivery destination and order. Your delivery cost will be displayed before completing your purchase.
International orders typically arrive within 5–7 working days after dispatch, although delivery times may vary depending on the destination and customs processing.
USA & Canada
We offer delivery to the United States and Canada.
Shipping costs are calculated at checkout based on your delivery destination and order. Your delivery cost will be displayed before completing your purchase.
International orders typically arrive within 5–7 working days after dispatch, although delivery times may vary depending on the destination and customs processing.
Customs, Duties & Taxes
Please note that international delivery charges do not include customs duties, import taxes, VAT or any additional handling fees that may apply.
These charges are the responsibility of the customer and are payable directly to the relevant customs authorities or delivery provider upon arrival, where applicable.
YE London has no control over these charges, as they vary depending on the destination country and local regulations.
Tracking & Delivery Enquiries
Once your order has been dispatched, you'll receive an email containing your tracking information.
If your order hasn't arrived within the expected delivery timeframe, or arrives damaged, please contact us at yelondonstudios@gmail.com.
We'll be happy to assist and work with our delivery partner to resolve any issues.
A Little Note
Each YE London piece is made with care and attention. Thank you for allowing us the time to create something special for you. We truly appreciate your patience and support.